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NHTSA Vehicle Research

2020 Dodge Durango Research

Free safety data straight from the National Highway Traffic Safety Administration. Recalls, consumer complaints, and crash test ratings — everything you need before you buy.

2 Recalls
53 Complaints
4★ Safety Rating
FREE Gov Data

🛡️ NCAP Crash Test Safety Ratings

Year Overall Front Crash Side Crash Rollover
2020

⚠️ NHTSA Recalls (2)

The following safety recalls have been issued by NHTSA for the Dodge Durango. If you own this vehicle, check your VIN at our VIN lookup tool or NHTSA.gov to see if your vehicle is affected.

2020 Model Year (2 recalls)

Campaign #20V191000 10/09/2020
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.

Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Campaign #21V280000 22/04/2021
AIR BAGS:CRITICAL FASTENERS

Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.

Risk: A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.

Fix: Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.

💬 Consumer Complaints (53)

Real complaints filed with NHTSA by Dodge Durango owners. These reports help identify common issues and potential safety concerns.

Most Reported Components

ComponentComplaints
EXTERIOR LIGHTING 16
ENGINE 4
UNKNOWN OR OTHER 4
SEATS 2
AIR BAGS 2
ELECTRICAL SYSTEM,ENGINE 2
ELECTRICAL SYSTEM 2
STEERING 2
POWER TRAIN 2
EXTERIOR LIGHTING,STRUCTURE 2
2020 model • ELECTRICAL SYSTEM,UNKNOWN OR OTHER • 03/26/2026

My 2020 Dodge Durango experienced a severe interior dashboard fire that appeared to originate in the center dash/radio area while the vehicle was parkedin driveway. The fire caused extensive melting and burn damage throughout the dashboard, center console, wiring, and surrounding interior components. The infotainment/radio area and electrical wiring sustained significant destruction, resulting in the vehicle becoming unsafe and unusable.…

2020 model • EXTERIOR LIGHTING • 04/28/2026

Tail light not working, was replaced, replacement also malfunctioning.

2020 model • SEATS • 04/28/2026

While driving normally, not in an accident, the active head restraint system failed and slammed into my head. If there was traffic this would have likely caused an accident because it was unexpected, severe, and abrupt while leaving me disoriented and with a persistent headache. This is absolutely ridiculous and unsafe.

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